FAQ - Frequently asked Questions

About JK Entertainment

How can I contact JK Entertainment?

You can contact us via our Customer Support App at jkhelp.de

How can I give Feedback to JK Entertainment?

You can us Feedback via our Customer Support App at jkhelp.de

Where does JK Entertainment deliver order to?

Currently we're delivering to Germany and Austria.

Delivery and Shipping

How high are the shipping costs

Single cards up to a value of goods of 25,00 € will be shipped by Prio-Brief with 3,00 € shipping costs.

From a value of goods over 25,00 € we send your order as DHL package, which costs 4,95 €.

From 50,00 € value of goods the delivery is free of charge.

How long are the delivery times?

The processing & delivery time is 2-3 business days.

ATTENTION: Within presale times, the processing & delivery time may vary slightly.

Can I track my order?

When your order is picked up by the shipping company, you will receive a tracking number. With this you can track your order.

If there are any problems, you can contact us via our Customer Support App at jkhelp.de

You have also received an email with a direct link to your order details in our Customer Support App after your order has been created.

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Can I add/remove something to/from my order?

If you find that you have forgotten something after your purchase, you can place another order. We will combine them and refund the shipping costs if necessary.

In this case please open a ticket via our Customer Support App at jkhelp.de and mention both order numbers.
You have also received an email with a direct link to your order details in our Customer Support App after your order has been created.

I have not received an order or shipping confirmation.

If you have not received any confirmations, contact us via our Customer Support App at jkhelp.de

How should I proceed with a complaint?

You can create a ticket via our Customer Support at at jkhelp.de

You have also received an email with a direct link to your order details in our Customer Support App after your order has been created.

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