FAQ - Frequently asked Questions

About JK Entertainment

How can I contact JK Entertainment?

You can contact us via support@jk-entertainment.de.

How can I give Feedback to JK Entertainment?

You can us Feedback via support@jk-entertainment.de.

Where does JK Entertainment deliver order to?

Currently we're delivering to Germany and Austria.

Delivery and Shipping

How high are the shipping costs

Single cards up to a value of goods of 25,00 € will be shipped by Prio-Brief with 3,00 € shipping costs.

From a value of goods over 25,00 € we send your order as DHL package, which costs 4,95 €.

From 50,00 € value of goods the delivery is free of charge.

How long are the delivery times?

The processing & delivery time is 2-3 business days.

ATTENTION: Within presale times, the processing & delivery time may vary slightly.

Can I track my order?

When your order is picked up by the shipping company, you will receive a tracking number. With this you can track your order.

If there are any problems, you can contact us via support@jk-entertainment.de.

Lorem Ipsum dolor sit amet

Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lorem ipsum dolor sit amet.

My Order

Can I add/remove something to/from my order?

If you find that you have forgotten something after your purchase, you can place another order. We will combine them and refund the shipping costs if necessary.

In this case please write an email to support@jk-entertainment.de and mention both order numbers.

I have not received an order or shipping confirmation.

If you have not received any confirmations, contact us conveniently via support@jk-entertainment.de.

How should I proceed with a complaint?

Please contact support@jk-entertainment.de with your order number and the reason for your complaint.

Lorem Ipsum dolor sit amet

Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lorem ipsum dolor sit amet.

Lorem Ipsum dolor sit amet

Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lorem ipsum dolor sit amet.